CODE COMPLIANCE: What happens once a complaint is filed?

The Code Compliance officer will determine if a violation(s) exists on the property by performing an inspection as viewed from City and/or public property.

A Request for Voluntary Compliance letter is typically the first letter sent to a business or property owner identifying the violation(s) on site and providing a timeframe by which to correct the violations (typically 2 weeks). The timeline can vary depending on the nature of the violation.

If the violation(s) remain and or continue past the deadline provided or if the violation(s) were more serious in nature, a formal Notice and Order of Violation (NOV) is issued, providing two weeks (timeline can vary depending on the nature of the violation) to bring the property into compliance. If the NOV deadline is not met, daily fees begin to accrue and/or citations may be issued.

The goal is to reach compliance at the voluntary level. Most cases are resolved in a short amount of time, however, some cases can take months or longer for successful resolution and can vary depending on the cooperation by the business or property owner.